Squeaky Clean NEO

Effective Date: April 30, 2025
Squeaky Clean NEO INC
North Olmsted, OH 44070
(216) 800-4642

At Squeaky Clean NEO INC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, request services, or communicate with us via phone, email, or SMS.

1. Information We Collect

We collect the following types of information:

• Name, phone number, email address, and physical address
• Appointment details and service preferences
• Communication preferences, including SMS opt-in status
• Website browsing behavior (via cookies and analytics tools)

2. How We Use Your Information

Your information may be used to:

• Schedule and manage cleaning appointments
• Provide follow-up and customer care communications
• Send appointment reminders and billing updates via SMS or email
• Offer promotions or seasonal specials (only if you opt in)
• Improve our website and overall customer experience

3. Sharing of Information

We do not sell, rent, or share your information for marketing purposes.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

We only share information with:

• Authorized service providers working on our behalf under confidentiality agreements
• Legal or government agencies as required to comply with the law

4. SMS Communication Policy

If you opt in, you may receive SMS messages regarding:

• Appointment confirmations and reminders
• Billing notifications or updates
• Follow-up and customer care communications
• Promotional offers (if applicable)

Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying “STOP.” For assistance, reply “HELP” or contact us directly at (216) 800-4642.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt out of email or SMS communications at any time

6. Data Security

We take reasonable precautions to protect your personal information using technical and organizational safeguards.

7. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date.

8. Contact Us

For questions about your privacy or to exercise your rights, contact us at:
Squeaky Clean NEO INC
North Olmsted, OH 44070
(216) 800-4642

Effective Date: April 30, 2025

These Terms & Conditions govern your use of Squeaky Clean NEO INC's website, communications, and cleaning services. By requesting services or engaging with us, you agree to these terms.

1. Services Provided

We offer residential and commercial cleaning services across Northeast Ohio, including but not limited to Western Cuyahoga, Lorain, Medina, and Summit Counties.

Our services include:

• Routine and deep cleaning
• Move-in/move-out cleaning
• Office and workspace cleaning
• Specialty services upon request

We use only eco-friendly, non-toxic, and pet-safe products.

2. Booking & Payments

To book a cleaning, you must:

• Submit a request via our online form or by phone
• Approve the custom quote
• Submit a deposit to secure your appointment

Remaining payment is due upon completion unless otherwise agreed.

3. Cancellations & Rescheduling

We require a minimum of 48 hours’ notice for cancellations or rescheduling. Failure to provide notice may result in a cancellation fee.

4. Satisfaction Guarantee

We stand behind our service. If you are not satisfied, contact us within 24 hours and we will return to correct the issue at no additional charge.

5. Client Responsibilities

As a client, you agree to:

• Provide clear and safe access to the service location
• Secure pets and valuables during cleaning
• Disclose any hazards or areas requiring special care

6. SMS Terms & Conditions

a. Consent

By opting in, you agree to receive SMS communications from us related to appointments, billing, promotions (if applicable), and customer care.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

b. Message Types

You may receive messages such as:

• Appointment confirmations
• Follow-up and satisfaction surveys
• Payment and billing reminders
• Promotional offers (with prior consent)

c. Frequency & Fees

Message frequency may vary. Standard message and data rates apply.

d. Opt-In Methods

You can opt in by:

• Checking the consent box on our request form
• Verbally confirming during a phone call

e. Opt-Out Method

Reply “STOP” at any time to unsubscribe. For help, reply “HELP” or call us at (216) 800-4642.

7. Intellectual Property

All content on our website and marketing materials is the property of Squeaky Clean NEO INC and may not be copied, reproduced, or redistributed without permission.

8. Limitation of Liability

Squeaky Clean NEO INC is not liable for indirect, incidental, or consequential damages arising from service use, except where prohibited by law.

9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes your agreement to the revised terms.

10. Contact Us

For questions regarding these Terms, please contact:

Squeaky Clean NEO INC
North Olmsted, OH 44070
(216) 800-4642
[email protected]